Newton Error Codes: How to Fix SD0001, Login Issues, and Withdrawal Problems (2026)

Most Newton errors have simple fixes. Error SD0001 usually means you need to disable your VPN or switch networks. “Withdrawals temporarily disabled” (S0001) typically resolves within 24 hours. Verification delays happen when your ID photo is blurry or your name doesn’t match exactly.

This guide covers every common Newton error with step-by-step solutions so you can get back to trading.

Quick Reference: Newton Error Codes and Fixes

How do I fix Newton error SD0001?

Error SD0001 means Newton’s servers couldn’t complete the connection handshake with your device. This is almost always caused by VPN usage, unstable internet, or your device switching between WiFi and mobile data during login.

Step-by-step fix:

1. Disable any VPN. Newton’s security systems block non-residential IP addresses to prevent fraud. Turn off your VPN completely before logging in.

2. Force close the app. On iPhone: swipe up from bottom, swipe Newton away. On Android: tap Recent Apps, swipe Newton closed.

3. Switch networks. If you’re on WiFi, switch to mobile data (or vice versa). This resets your connection.

4. Try the web app. Go to web.newton.co instead of the mobile app. The web version sometimes works when the app doesn’t.

5. Reinstall the app. If nothing else works, delete and reinstall Newton from the App Store or Google Play.

Still seeing SD0001? The error might be on Newton’s end. Check status.newton.co for any ongoing issues. If the status page shows problems, wait for Newton to resolve them.

What does “Withdrawals temporarily disabled” (S0001) mean?

Error S0001 means Newton has temporarily paused withdrawals, either for your account specifically or platform-wide. This can happen during:

• Scheduled maintenance
• Security reviews on your account
• Platform-wide issues with Newton’s custodian

How to check if it’s platform-wide:

1. Visit status.newton.co
2. Look for any red or yellow indicators on “Crypto Withdrawals”
3. Check Newton’s Twitter/X for announcements

If the status page shows everything operational:

Your account specifically might be under review. This can happen if:

• You’re withdrawing to a new address for the first time
• You’ve made unusually large transactions
• Newton’s fraud detection flagged something

What to do:

1. Wait 24 hours. Most account reviews resolve automatically
2. Check your email for any messages from Newton
3. Contact support via the in-app chat if it persists beyond 24 hours

Why is my Newton verification stuck on “pending”?

Verification delays happen when Newton’s automated system can’t verify your ID and sends it for manual review. Common causes:

• Blurry photo: The ID image isn’t clear enough to read
• Name mismatch: Your ID name doesn’t match your account name exactly
• Glare on the ID: Light reflecting off the card obscures text
• Cropped corners: All 4 corners of your ID must be visible
• Wrong document: You uploaded something other than a government-issued ID

Typical verification timeframes:

How to fix verification issues:

1. Check your email. Newton may have sent a request for additional documents
2. Retake your ID photo following these tips:
   • Place ID on a dark, plain surface (not your hand)
   • Ensure all 4 corners are visible
   • No glare. Avoid direct lighting
   • Hold your phone steady
3. Make sure names match exactly. If your ID says “Robert” but you signed up as “Bob,” contact support

How do I fix Newton 2FA or login problems?

2FA issues are common after switching phones, updating your device, or when the authenticator app loses sync.

“Invalid code” when entering 2FA:

1. Check the time on your phone. Authenticator apps use time-based codes. If your phone’s clock is wrong by even 30 seconds, codes won’t work. Enable automatic time sync in your settings.

2. Use the correct account. If you have multiple Newton accounts in your authenticator app, make sure you’re using the right one.

3. Don’t switch apps mid-login. Some users report being logged out when switching to their authenticator app. Copy the code quickly and switch back.

Lost access to 2FA entirely:

1. Open newton.co/support
2. Select “I can’t access my account”
3. Submit a ticket requesting 2FA reset
4. You’ll need to verify your identity again

Newton’s support team typically responds within 24-48 hours for 2FA reset requests. Have your ID ready for re-verification.

Why is my e-Transfer deposit delayed?

Newton advertises 5-30 minute e-Transfer deposits, but delays can happen due to your bank or Newton’s payment processor.

First, check the basics:

1. Did you complete the deposit request? Newton sends you an email with a “Request Money” link. You must click it and approve the transfer in your banking app.

2. Check your bank’s limits. Some banks have daily e-Transfer limits ($2,000-$3,000). If you hit the limit, the transfer may fail silently.

3. Is your bank blocking crypto transfers? Certain banks (especially Desjardins) sometimes block transfers to crypto platforms. You may need to call your bank to whitelist Newton.

If you approved the transfer but funds haven’t arrived:

How do I check if Newton is down?

Before troubleshooting any issue, check Newton’s official status page at status.newton.co.

The status page shows real-time health for:

• Trading (buying/selling crypto)
• E-Transfers (deposits and withdrawals)
• Crypto deposits
• Crypto withdrawals
• Staking

Other places to check:

• Newton’s Twitter/X: Real-time updates during outages
• r/newtonco on Reddit: User reports of issues

How do I contact Newton support?

The fastest way to reach Newton support is through the in-app help chat.

1. Open the Newton app
2. Tap your profile icon (top right)
3. Tap Help -> Contact Us
4. Select your issue category
5. Start a chat

Alternative contact methods:

• Email: support@newton.co
• In-app ticket submission

Response times:

• In-app chat: Usually same-day during business hours
• Email: 24-48 hours
• Complex issues: 3-5 business days

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